Frequently Asked Questions (FAQ)
ABOUT MR SEABASS
Our operations and supply chain are supported by recognised certifications and standards including GMP, HACCP, Halal and MyGAP, together with applicable regulatory registrations for relevant markets. Visit our Certifications page to learn more about our commitment to food safety, quality and responsible production.
We work closely with our aquaculture and seafood supply chain, allowing us to maintain greater control over product quality from sourcing and processing through to storage and distribution.
Applicable MR SEABASS products are produced in accordance with Halal requirements. Please refer to the Halal logo and certification information displayed on the relevant product packaging or our Certifications page for details.
MR SEABASS is a Malaysian seafood brand created to make enjoying quality seafood at home simpler and more convenient. From ready-to-cook seabass to carefully prepared seafood products, we aim to bring freshness, convenience and quality from our source to your table.
OUR PRODUCTS
Our selected fish products are professionally prepared and bones are removed as much as practicable. However, as fish is a natural product, occasional small bones may still be present.
We recommend exercising appropriate care when serving fish, particularly to children and elderly consumers.
We recommend exercising appropriate care when serving fish, particularly to children and elderly consumers.
Please refer to the individual product packaging and ingredient declaration for the most accurate information regarding ingredients, additives and allergens, as formulations may differ between products.
Ingredient lists, allergen information, nutrition information and preparation instructions can be found on the respective product packaging and, where available, on the individual product page on our website.
If you have a specific food allergy or dietary concern, please review the product information carefully before consumption.
If you have a specific food allergy or dietary concern, please review the product information carefully before consumption.
Easy Cook Whole Seabass is our ready-to-cook whole seabass prepared in a butterfly cut for easier cooking and serving.
The fish is descaled and professionally prepared, reducing preparation time at home. One fish is suitable for approximately 2–3 servings.
The fish is descaled and professionally prepared, reducing preparation time at home. One fish is suitable for approximately 2–3 servings.
Our 8-Minute Seabass range includes seven flavours:
Spicy / Bold Flavours
● Kampong Curry
● Asam Laksa
● Balinese
● Sambal Seafood
Milder / Non-Spicy Flavours
● Black Pepper
● Garlic Ginger
● Thai
Lime Product availability may vary from time to time.
Spicy / Bold Flavours
● Kampong Curry
● Asam Laksa
● Balinese
● Sambal Seafood
Milder / Non-Spicy Flavours
● Black Pepper
● Garlic Ginger
● Thai
Lime Product availability may vary from time to time.
Our 8-Minute Seabass Fish Steak is a convenient ready-to-cook meal featuring prepared seabass paired with a flavourful sauce. It is designed for busy individuals and families who want to enjoy a satisfying fish dish at home without lengthy preparation.
COOKING & STORAGE
Our 8-Minute Seabass is designed for quick and easy preparation.
Depending on the product and your preference, it can be prepared using methods such as air frying, pan searing or steaming.
Please follow the cooking instructions printed on the product packaging for the best results.
Depending on the product and your preference, it can be prepared using methods such as air frying, pan searing or steaming.
Please follow the cooking instructions printed on the product packaging for the best results.
Preparation requirements may vary depending on the product. Please follow the cooking and thawing instructions stated on the individual product packaging.
Frozen products should be transferred to a freezer as soon as possible after receiving your order and stored at the temperature indicated on the product packaging.
For food safety and quality, avoid leaving frozen seafood at room temperature for prolonged periods.
For food safety and quality, avoid leaving frozen seafood at room temperature for prolonged periods.
For best quality and food safety, we do not recommend repeatedly thawing and refreezing our products. Always follow the storage instructions provided on the packaging.
Please refer to the Best Before / Expiry Date printed on each product package.
Shelf life may differ between products. Always ensure the product has been stored according to the recommended storage conditions.
Shelf life may differ between products. Always ensure the product has been stored according to the recommended storage conditions.
ORDERING & PAYMENT
You can purchase selected MR SEABASS products directly through our official website. Our products are also available through selected online marketplaces and retail outlets. Visit our social media for more information.
Available payment methods will be displayed during checkout. Simply select your preferred available payment option before completing your order.
Please contact our customer service team as soon as possible if you need to change or cancel an order.
Once an order has been processed, packed or handed over for delivery, amendments or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for further details.
Once an order has been processed, packed or handed over for delivery, amendments or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for further details.
SHIPPING & DELIVERY
Delivery coverage depends on the destination and the delivery service available for frozen products. Enter your delivery address during checkout to check availability and the applicable delivery charges.
Our frozen products are packed and handled with the intention of maintaining appropriate conditions throughout delivery.
Once your order arrives, we recommend transferring all frozen products to appropriate frozen storage as soon as possible.
Once your order arrives, we recommend transferring all frozen products to appropriate frozen storage as soon as possible.
Delivery charges vary depending on your location, order value and applicable delivery arrangement.
The final delivery fee will be displayed during checkout before payment. Please visit our Shipping & Delivery Policy for full details.
The final delivery fee will be displayed during checkout before payment. Please visit our Shipping & Delivery Policy for full details.
Free delivery may be available when your order meets the applicable minimum spending requirement or during selected promotional periods.
Please refer to the latest promotion or checkout page for the applicable terms.
Please refer to the latest promotion or checkout page for the applicable terms.
As your order may contain frozen and perishable products, please ensure that someone is available to receive the delivery where required.
Additional charges may apply if redelivery is required due to unsuccessful delivery caused by an incorrect address, unavailable recipient or other circumstances attributable to the customer.
Additional charges may apply if redelivery is required due to unsuccessful delivery caused by an incorrect address, unavailable recipient or other circumstances attributable to the customer.
RETURNS & PRODUCT ISSUES
Due to food safety and hygiene considerations, frozen and perishable products generally cannot be returned or exchanged once successfully delivered. However, if you receive an incorrect, damaged, defective or otherwise compromised product, please contact us promptly so that our team can assist you.
Please contact MR SEABASS Customer Service within 12 hours of receiving your order.
Kindly provide your:
● Order number
● Description of the issue
● Clear photographs or videos of the affected product
● Clear photographs or videos of the parcel and tracking number
● Product packaging and label
● Condition of the delivery parcel, where relevant
Please keep the affected product and original packaging while we review your case.
Kindly provide your:
● Order number
● Description of the issue
● Clear photographs or videos of the affected product
● Clear photographs or videos of the parcel and tracking number
● Product packaging and label
● Condition of the delivery parcel, where relevant
Please keep the affected product and original packaging while we review your case.
Please take clear photographs or videos immediately upon receiving and opening the parcel and contact our customer service team.
If you believe the product may be unsafe for consumption, please do not consume it.
Each case will be assessed according to our Return & Refund Policy.
If you believe the product may be unsafe for consumption, please do not consume it.
Each case will be assessed according to our Return & Refund Policy.
